What to share when you enquire
- Where moisture appears
- Whether it is constant or intermittent
- Any nearby staining or damage
Before a service visit
Describe the location and take a photo if it is safe. Ask how the source will be confirmed and whether access or restoration is included.
Understand the quote
Request the diagnosis and proposed scope in plain language. Confirm call-out charges, labour, materials, taxes, and any follow-up arrangements. Availability and pricing depend on your location and the provider.
This guide offers general information and does not diagnose your property or equipment. A qualified professional should assess the actual conditions.